Todd Conner

Diversociete is a boutique e-commerce company that designs and operates digital platforms enabling customers to discover curated products, place secure online orders, and receive a seamless shopping experience through integrated web and backend systems.

• Took end-to-end ownership of quality for assigned services, working closely with engineering and product teams from design through production to assess risk, align on test approach, and ensure releases were truly ready to ship.
• Partnered closely with developers and product leaders during refinement, triage, and fix validation, resolving most defects within the same sprint and reducing reopen rates.
• Refactored regression testing to focus on highest-traffic merchant and buyer journeys, shrinking full regression cycles from multiple days to a focused one-day run without increasing post-release defects.
• Built and expanded automated testing using JavaScript, Python, Playwright, and Postman to cover core e-commerce workflows like storefront setup, checkout, payments, and order management, across continuous feature delivery.
• Led API and integration testing across catalog, inventory, pricing, payment, and fulfillment services by validating JSON payloads, business rules, and failure paths, catching defects before they surfaced in the UI or merchant experience.
• Integrated automation directly into CI/CD pipelines with GitHub Actions and cloud runners, cutting release validation from roughly two days of manual effort to same-day approval for standard production releases.
• Applied AI-assisted testing and result analysis to identify high-risk scenarios and recurring failure patterns, uncovering defects earlier and reducing late-stage testing pressure.

T-Mobile is a global technology and telecommunications company that designs, builds, and operates large-scale web, mobile, and API-driven platforms supporting customer applications, backend services, and data systems with a strong focus on performance, reliability, and scalability.

• Led wireless network performance analysis initiatives to improve voice and data reliability at scale across LTE and 5G environments.
• Analyzed KPIs including RSRP, SINR, throughput, and call drop rates to identify coverage gaps and capacity constraints and recommend optimization actions.
• Coordinated with engineering, operations, field teams, and vendors to execute network changes and resolve service-affecting incidents while minimizing customer impact.
• Automated validation of subscriber provisioning APIs to verify activation states, error handling, and payload integrity before downstream billing and network systems.
• Executed targeted MySQL queries to validate subscriber records, usage counters, and rating logic following provisioning and plan changes.